Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please return the book that’s misprinted to be re printed to 4/136 Ryde Rd Gladesvile NSW 2111

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to you through Paypal.

Exchanges

We only replace items if they are defective or damaged or we have misprinted any information you provided us. If you need to exchange it for the same item, send us an email at personalisedgifts@bigpond.com.au and send your item to:

Please return the book that’s misprinted to be re printed to 4/136 Ryde Rd Gladesvile NSW 2111

Shipping returns

Please return the book that’s misprinted to be re printed to 4/136 Ryde Rd Gladesvile NSW 2111

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at personalisedgifts@bigpond.com.au for questions related to refunds and returns.